RMA ...

Landex Technologies offers a Return Merchandise Authorization (RMA) service for products purchased from us. To initiate an RMA request, please review our RMA and Warranty policies carefully.

 Our RMA Policy for All Products 

1. Introduction This RMA policy outlines the procedures for returning defective or non-conforming electronics products purchased from us. We adhere to the manufacturer's RMA policy and warranty terms to ensure a smooth process.

2. Eligibility for RMA

• Product Condition: The product must be defective or non-conforming as per the manufacturer’s warranty terms. Issues related to user mishandling or accidental damage are not eligible.
• Warranty Period: The product must be within the manufacturer's warranty period. Check the manufacturer's warranty terms for specific coverage details.

3. Initiating an RMA Request

• Request Form: Customers must fill out an RMA request form available on our website or contact our customer service.
• Information Required: Include the original purchase receipt, product serial number, a detailed description of the issue, and any troubleshooting steps already taken.

4. RMA Approval

• Assessment: Our team will review the request and verify if it meets the manufacturer’s RMA policy criteria.
• Authorization: If approved, an RMA number will be issued along with instructions for returning the product.

5. Return Instructions

• Packaging: Return the product in its original packaging, including all accessories, manuals, and any other components.
• Shipping: Use a trackable shipping method to return the product to the designated address provided with the RMA number.
• Cost: The customer is responsible for shipping costs unless the product is deemed defective upon inspection.

6. Inspection and Resolution

• Inspection: Upon receipt, the product will be inspected to determine if the issue is covered under warranty.
• Resolution Options: Depending on the manufacturer’s policy, resolutions may include repair, replacement, or a refund.

7. Warranty Terms

• Manufacturer’s Warranty: All products are subject to the manufacturer's warranty terms. Please refer to the manufacturer’s documentation for details on coverage, limitations, and exclusions.

8. Exclusions

• Non-Warranty Issues: The following are not covered under the RMA policy:
  • Physical damage or misuse
  • Products without valid proof of purchase
  • Items not purchased from us or from an authorized dealer

9. Contact Information For questions or assistance with the RMA process, please contact our customer service team at info(@)landextech.com.

10. Policy Changes This policy is subject to change based on updates to the manufacturer’s policies and our business practices. We will notify customers of any significant changes.

 RMA Process 

If you encounter any defects with our products, please follow these steps to request a Return Merchandise Authorization (RMA):

• Complete the online RMA request form available on our website or email us to obtain the RMA form before returning any products.
• Include a copy of the Purchase Order or Proforma Invoice with your RMA request form.
• Our service team will provide you with an RMA number. This number must be clearly displayed on the outside of the return packaging. Products returned without an RMA number will be returned to the sender.
• RMA numbers are valid for 30 days. If the RMA period expires, a new RMA number will be required.
• The customer is responsible for all shipping costs associated with returning products.
• Repairs for in-warranty defective items are free of charge if accompanied by a valid RMA number.

• For out-of-warranty repairs, an RMA number is required. Repair charges will apply, and an invoice detailing these charges will be sent to the purchaser.